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Today I realise why I’ve stuck with German for so long

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  • Today I realise why I’ve stuck with German for so long

    Renault dealers are absolutely abysmal.

    So for two weeks my TPMS light has been on because the supplying garage canny get the sensor to be recognised by the car.

    Renaults solution to this is for me to take a day off work to diagnose the sensor, we already know it’s either faulty or broken. They then order the sensor in and I take another day off work to bring them the car again. Nobody seems to understand how backwards this is when they could just order the sensor ready so I make one visit.

    Courtesy cars seem to be non existent and in any case will likely be something so utterly inadequate vs. The product I’ve purchased I wouldn’t even want to drive it so it’s pointless.

    How can dealers vary so much from one brand to another is beyond me. I assumed Land Rover were the worst based on my experience but have to say I take back all of my complaints about Land Rover and realise that them collecting my Sport and dropping me an equivalent car, fixing it and returning it to me is a luxury that doesn’t seemingly extend to Renault.

    Is it just my local dealer is appalling or is this the level of service I should expect?

    Im just preparing myself because my blood is boiling today with this.

    Rant over.

  • #2
    Not just you unfortunately. Ive always had a bad experience with Renault. So much so that i complained to Renault UK about how my Clio RS was treated but it should not have gone that far. (wheels were kerbed on a routine service and recall)

    Renault UK are brilliant however and when it does get that far, its sorted quickly. However the dealer should just do these things, its like the franchise dealer are scared of talking to Renault UK or they are inclined to avoid contacting them for problems.

    My pet peeve is that the network doesnt care about you unless they are the supplying dealer.

    They do not do RS models for courtesy cars, its just not done at Renault. My Clio RS went in for work and i got a 1.2 clio, then a Nissan Juke.
    The Megane has been in for some work and i got a new clio however this was a standard model and not an RS either.

    The dealer (lookers) who I have been dealing with however have been pretty good in that they came to pick my car up instead of me taking time off work.
    They are also speaking to Renault UK for me.

    Flip to that is my younger brother has a BMW M240 and when it went in for service, the courtesy car was a new 8 series. Also, it was picked up and dropped off for him.
    Some dealers just do things better unfortunately.

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    • #3
      I don’t really care they can’t give an RS just an Automatic something similar size would do.

      I’ll be honest I’m dumbfounded today at what I’ve experienced. Renault U.K. lady put me on hold for 24 minutes so I ended up hanging up. Told me there were no managers.

      I suppose they just aren’t used to dealing with people who are enthusiasts and have some sort of interest in their car. It’s really disappointing.

      Im booked in for 22nd now with a non Renaultsport dealer but they claim they know what is wrong and it’s an easy fix so fingers crossed.

      It’s a shame given the product itself is bloody good!

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      • #4
        To add insult the dealer I bought it from tried to fix this sensor today and for some reason decided the tyre on the opposite side needed replacing. Completely decimating the rim of the wheel on fitting said tyre.

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        • #5
          Not good that mate. Some dealers are good some are bad unfortunately. Hope it’s sorted quickly for you

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          • #6
            It really does spoil the experience for an enthusiast.

            I don't think it's the level of service you should come to expect. They are all franchised to Renault so should all work to Renault standards. Perhaps if Renault were to police them better things may change. We have secret shoppers where I work, maybe this is what's needed.

            I've always found the large multi franchise dealers couldn't care less about your business. Strangely, the dealer I bought my car from Arnold Clarke, they were fantastic selling me the car, really! but on picking it up, the salesman actually said, please don't bring your car here for serving, explaining what the service dept was like and gave me the name of another dealer.

            Everyone has different experiences with dealers. I live in Featherstone so I've got Harratts 5 mins away in pontefract or 20 mins to wakefield (rs dealer too!) and I wouldn't use either yet some are happy with them.

            I think you'll be ok with a non rs dealer.

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            • #7
              Thats shocking. Ide be getting them to replace that wheel now for sure.

              I always take pictures of my mileage and all the wheels before i take my car to a dealer for this specific purpose, if they are damaged im covered.

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              • #8
                Originally posted by SlowTKL View Post
                Thats shocking. Ide be getting them to replace that wheel now for sure.

                I always take pictures of my mileage and all the wheels before i take my car to a dealer for this specific purpose, if they are damaged im covered.
                Funnily enough that’s what I’ve just done is made an offer on one on eBay.

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                • #9
                  I bought my car brand new in 2015 and then never used the garage again. Except when I ranged a when on track at Bedford and they fitted me a new tyre pressure sensor under warranty. Other than that I never used them for any servicing etc as I dont trust my car wouldn't be taken out for 'a test' after an oil change.

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                  • #10
                    I came from a Lexus, don't know if you've heard anything about their service, but I would rate it 11/10.
                    Although I knew and was somewhat prepared that the Renault customer service isn't going to match the Lexus, it's still crazy how many worlds apart they are.
                    But that doesn't make the Megane RS worse in my eyes, it's still an excellent car and a joy to own, drive and look at.

                    Shame that Lexus is so many years behind with their engines, gearboxes etc. Otherwise they're great cars, I used to have a 2014 IS250 F Sport in Ultra White with Rioja Red interior. Absolutely the best seats I've ever sat in and that's compared to the Trophy's Recaros
                    Last edited by Raghza; 03-03-21, 05:28.

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                    • #11
                      Originally posted by StuartK View Post
                      To add insult the dealer I bought it from tried to fix this sensor today and for some reason decided the tyre on the opposite side needed replacing. Completely decimating the rim of the wheel on fitting said tyre.
                      That is worse than shocking, gutted for you. Fingers crossed the dealers do the right thing and replace the wheel.

                      Makes me think about only using specialists for any work on my car. I've previously travelled miles to ensure work done on my cars is carried out by known good and trusted independent specialists.

                      Years ago, a work colleague of my wifes took their new Mk2 Megane RS (in orange) to a local dealer for it's first service. The car was spotted being driven enthusiastically around the area while it was in their care by a friend of the owner. When challenged, said dealer admitted they had used the car to collect parts that day, apologised and offered a couple of free services to make up for the "error of judgement".

                      Several years later, do I trust the same dealer with my Mk4 RS Trophy....my instinct says no.

                      The dealer I bought my car from is in Shrewsbury and as I'm in South Wales, will not be using them. Perhaps a nice long drive to K-Tec is in order?

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                      • #12
                        I had a neighbor once who had a Lotus Carlton.
                        He took the car to a well known vauxhall dealer in the area for a major service and 2 tires.

                        When he went to pick the car up, 70 miles had been added to the car. The dealer had to own up that 4 of the mechanics had taken the car for a spin one after the other.
                        He had the dealer perform the service free of charge, replaced all the tires and got 3 years free service for the inconvenience.

                        That was the worse story i had heard from a car dealer and why i don't really like to take my car to any garage but you have too unfortunately.

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                        • #13
                          If that were to happen to me I would tell them to shove their free service somewhere as I would never trust/take my car to them ever free service or not. Fortunately never had issues so far with my sports cars being joyriden but I know from my MK7 GTI days of someone whose Golf R was smashed by a so called "mechanic" during it's first year service because he "went for a quick road test". There are also plenty of videos online of different manufacturer dealers doing this in customer cars.

                          I usually set a lot of alerts on my GPS tracker for exceeding certain speed, braking, cornering and leaving certain safe zones when taking cars in for service and I can see at any time what is happening to the car while is being serviced and where it is on the map or where it has been.
                          2019 Renault Megane RS Trophy 300 EDC
                          2020 VW T-Cross SEL
                          2012 Fiat 500 Twinair
                          2007 Renault Megane 2
                          ------------------------------------------
                          Sports cars are difficult to justify, but easy to love

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                          • #14
                            Originally posted by Raghza View Post
                            I came from a Lexus, don't know if you've heard anything about their service, but I would rate it 11/10.
                            Although I knew and was somewhat prepared that the Renault customer service isn't going to match the Lexus, it's still crazy how many worlds apart they are.
                            But that doesn't make the Megane RS worse in my eyes, it's still an excellent car and a joy to own, drive and look at.

                            Shame that Lexus is so many years behind with their engines, gearboxes etc. Otherwise they're great cars, I used to have a 2014 IS250 F Sport in Ultra White with Rioja Red interior. Absolutely the best seats I've ever sat in and that's compared to the Trophy's Recaros
                            Funnily enough I had considered a Lexus prior to this as a change to the M4 but thought no let’s get something a bit more fun.

                            Comment


                            • #15
                              Originally posted by StuartK View Post

                              Funnily enough I had considered a Lexus prior to this as a change to the M4 but thought no let’s get something a bit more fun.
                              Yeah, great cars but nowhere near the fun of an RS and they're still using the same engines and gearboxes they did 15 years ago...
                              The new IS (although they call it an extensive facelift IIRC) just came out and the same old engines and gearboxes remained.. then they introduced the new ISF and it still has the same powertrain as the ISF from two generations ago... although they have a great 3.5 V6 TT engine that, paired with a good valved exhaust and increased power, would have been a perfect fit for the ISF.
                              But the ride, the quality and the ML sound system of a Lexus is a tough one to beat.
                              /end of offtopic, sorry.

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